Trainee Commercial Account Handler

Honeycomb is partnering with a high performing and expanding Insurance Brokerage based in Belfast to recruit for a Trainee Commercial Account Handler. This is a full time and permanent role and offers hybrid working after probation.

The Client

Established 15 years ago, our client provides insurance products for customers UK-wide through its Belfast City office. The company trades through Direct and Aggregator distribution networks, focusing on Personal & Business insurance covers. The company is currently in a growth face and is expanding their team.

The Role

This is a full-time, permanent position in a growing business. You will be required to service both inbound and outbound telephone calls from new and existing customers. You will be expected to match customers to insurance policies that best meets their insurance needs while driving revenue to the business through upselling and capturing cross sales. You will also do other tasks relating to the administration of insurance policies while adhering to compliance regulations. Typical duties include:

• Providing property, let, unoccupied, holiday home and other insurance quotations to customers via telephone and online.
• Ensure a high level of accuracy at all times as you will be responsible for making mid-term adjustments to policies, such as change of address, vehicle or personal details.
• Maintain and retain existing business.
• Maximising sales, selling optional extras and setting up finance agreements.
• Building relationships with new customers, identifying cross-sell opportunities and generating other business opportunities.
• Adhering to company processes and procedures, ensuring all activities are FCA compliant and meet the principles of TCF.
• Demonstrating excellent customer service skills and dealing with customer complaints.
• Admin tasks including sending out policy documents, verifying no claims bonuses and processing renewal invitations.
• Liaising with our insurers and other partners to resolve queries and win sales.
• Working towards personal, team and business performance and quality targets.
• Acting under own initiative to solve problems and develop the business.

Essential Criteria

• 5 GCSE's at Grade C or above (including Maths & English);
• Cert CII qualified preferred but not essential.
• At least 18 months prior experience working in a Financial Services, Banking or Sales environment;

Package

• Salary dependent on experience
• Monthly Bonus scheme
• Company pension
• Employee discount
• Hybrid working
• Excellent opportunity for growth and development

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Louise at Honeycomb on louise.q@honeycomb.jobs

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.