Telephony Customer Service – Banking

Honeycomb are delighted to be working with a leading Bank within Northern Ireland to recruit for a number of Customer Service Advisors. This role is a full-time temporary position and will be based in their Dunmurry office.
Hours of work will be Monday - Friday 9-5, in office.
Great opportunity for contract extension and chance to apply for permanent roles within the Bank.
The Role:
As a Customer Service Advisor, your role will involve:

• Being the first point of contact for all customers in the bank - providing a professional, friendly and efficient service, on the telephone and via email.
• You will support customers by identifying and recommending appropriate service options with quality conversations and signpost them to relevant products.
• Maintain a high standard of data security and follow GDPR regulations.
• Carry out administration duties including maintenance of records, document preparation, quality control checking mail.
• Completing administration tasks relating to customer and business accounts.
• Signposting customers to relevant departments
• Listening to and handling customer complaints

What Are We Looking For?
Essential Criteria

• Somebody with a passion for good customer service
• Excellent written and verbal communication skills.
• Great attention to detail

Desired Criteria

• Prior experience within banking or a customer service focused role

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Geraldine or Cora, at Honeycomb 028 9620 7050
If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.