Sales Support Administrator

Honeycomb is thrilled to be exclusively partnering with a booming cyber security company in the recruitment of a full time Sales Support Administrator based in Antrim. Your Package/Benefits: You will have the opportunity to work in a busy, fun, and engaging office environment. On top of this you will also receive:

• Competitive salary
• Hybrid working policy
• Private medical
• Health care cash plan
• 24 days annual leave + 7 statutory days
• Extra day off for your birthday
• Pension scheme
• Fantastic social & charity team events

The company: You will have the pleasure of working with an IT company that are truly passionate about their employees and customers alike. Fairness, integrity, and trust are their main values, and this is evident throughout the business. What would a typical day look like for you? You will be dealing with both the clients and individual users of the company, this is why it's important to express the same high-quality level of customer service across the board. Some responsibilities within your role will be:

• Provide administrative sales support for the Sales Team
• Excellent customer service, answering calls and forwarding where appropriate
• Managing own workload, ensuring completion to invoicing in a timely fashion
• Maintain and updating customer records using the internal system, ensuring accuracy
• Customer licensing renewals, managing ongoing customer communication
• Dealing with customer queries, maintain positive working relationships with clients, upselling where appropriate
• Processing sales orders using attention to detail
• Negotiating with suppliers, agreeing prices in consultation with the Account Managers, maintaining competitive pricing, timely deliver and ensuring items match their specifications
• Generating purchase orders, following up with suppliers regarding delivery dates and being on hand for any queries
• Checking off goods received into the system daily, ensuring up to date information for the sales and technical teams
• Providing ad hoc support assigned by the Team Lead/senior staff

You will need:

• Must have experience working on renewals and working within a similar environment
• At least 3 years' experience in a sales support or customer service role
• Good customer service skills, ability to negotiate
• Ability to maintain and build new and existing relationships
• High attention to detail and accuracy
• Strong organisational and time management skills
• Excellent written and verbal communication

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Caila Cunningham at Honeycomb on 028 90131221. If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs.