Receptionist (Belfast)
Location: Northern Ireland, County Antrim, Belfast
Industry: Charity & 3rd Sector
Salary: Up to £25147.00 per annum
Contacts: David McClure, david.m@honeycomb.jobs
Job Ref: BBBH54351
Expiry date: 2024-11-13
Honeycomb Jobs is delighted to be working with our education sector client, to recruit a permanent Receptionist based on site in Belfast with free car parking.
The Client - Our client are an educational charity and an Awarding Body that advances education by developing nationally recognised qualifications and recognising the achievements of adults and young people.
The Role - This credible position will provide a professional reception service, event management and administrative support to the Customer Services Team. The Receptionist will report to the Head of Customer Services. Duties will include but will not be limited to:
- Provide a warm and professional greeting to callers in person and by telephone.
- Operate the Company switchboard and direct telephone calls as appropriate.
- Collation of in-coming and out-going post.
- Organise the reception area, ensuring it is tidy and presentable and supplies. of information leaflets are kept up to date.
- Receive visitors, issues visitor badges and provide refreshments.
- General administrative duties including data input, photocopying/scanning and ordering supplies as necessary.
- Assist with preparation for events, including arranging rooms and hospitality for meetings.
- Manage meeting room diaries and coordinate room bookings.
- Maintain all internal and external service standards to meet customer requirements.
- Assist the Customer Services team by providing general telephone advice and guidance to Centres and assisting with the processing of registrations and certifications.
- Provide administrative assistance to the Customer Services team.
- Ensure all data and information relating to areas of work are managed and maintained in line with data protection regulations (GDPR) and the organisation's protocol.
- Ensure compliance with the Company's Quality Management System and IS0 9001 requirements.
- Be aware of the Health and Safety Regulations applicable to the working environment and adhere to same.
- Undertake such training and personal development that is identified by the organisation through its annual review to ensure your own personal CPD remains current.
- Undertake and assist on other ad hoc projects as and when required.
- Other duties as required by the organisation.
- A minimum of 5 GCSE's at Grade C or above to include English Language and Mathematics or equivalent vocationally related qualification/s (this may include Level 2 Essential Skills).
- A minimum of 2years' relevant work experience in a receptionist/administrative office environment to include the following:
- Experience of carrying out a range of receptionist duties including:
- Experience operating a switchboard telephone system
- Dealing with customer queries
- Producing general correspondence
- Experience of providing clerical/secretarial assistance in line with organisational procedures
- Experience of event management
- Competent in the use of Microsoft Word, Excel and Outlook.
- Excellent organisational/administration skills with the ability to plan and prioritise tasks within an agreed work schedule.
- Excellent customer service skills and telephone manner.
- Ability to communicate effectively with a wide range of people.
- Ability to work on own initiative and as part of a team.
- Flexible, willing to adapt to new tasks and duties.
- A qualification in Business Administration/Customer Services or similar subject area.
- Five years relevant work experience in a reception/administrative office environment.
- Experience of working in an awarding body or education setting.
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