Investigating Officer (Temporary, Public Sector)

Honeycomb Jobs is delighted to be working with our public sector client, to recruit an Investigating Officers, Staff Officer level for a temporary contract based in Belfast.

The Client - Our quasi-public sector client is an independent body providing an impartial and free examination of complaints about a range of public services.

The Role - This credible position is to undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly by a public body. Reports into the Team Manager. Duties will include but will not be limited to:

• Investigate and analyse complaints in accordance with the 2016 Act and operational procedures and standards of the Office.
• Manage a caseload and other competing priorities while taking personal responsibility for completion of tasks and casework within the office KPIs and service quality standards.
• Identify the key issues in a complaint and make proportionate enquiries to gather relevant information.
• Analyse large volumes of information from a range of sources, to make a determination on a case.
• Interview parties to the investigation and witnesses as appropriate.
• Reach conclusions, propose findings and make recommendations.
• Develop and issue relevant high quality internal and external communications, including evidence-based briefings for senior management.
• Monitor and evaluate compliance with recommendations made to public bodies.
• Maintain accurate information on the case management system.
• Maintain professional working relationships with colleagues and key stakeholders; and promote the role of the organisation at external events.
• Maintain an awareness of changes in public sector policy and environment.

The Person

As the successful candidate you will have the following background and experience:

Essential:

• Educated to degree level (or equivalent) plus 2 years' relevant work experience in work experience in collecting and analysing information to arrive at evidence based, written conclusions; Candidates who do not possess this qualification should have a minimum of 4 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.
• Strong analytical skills and the ability to use sound and balanced judgement to support well reasoned and appropriate decisions.
• Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements.
• Excellent written communication skills with the ability to write clearly and capture all important facts and opinions in drafting letters and reports.
• Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales.
• Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy.
• Experience of carrying out challenging interviews to gather information.

Desirable:

• Knowledge of good investigative practices and approaches.
• Proven ability to utilise research techniques.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact David McClure, Senior Recruitment Consultant at Honeycomb on 02896 207050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs www.honeycomb.jobs

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **