Insurance Retention Specialist

Honeycomb is partnering with a dynamic and fast growing Insurance brokerage to recruit for a Retention Specialist to join their office based in Belfast city. The role is full time and permanent with excellent opportunity for growth and development.

The Client

Established 15 years ago, our client provides insurance products for customers UK-wide through its Belfast City office. The company trades through Direct and Aggregator distribution networks, focusing on Personal & Business insurance covers. The company is currently in a growth face and is expanding their team.

The Role

In this role you will be responsible for managing car, van, home and travel insurance policies for existing customers. You will be their point of contact initially issuing their annual renewal then managing contact via inbound and outbound channels to negotiate the renewal of the insurance. Typical duties will include:

• Process renewal invites and issue to customers.
• Handle inbound calls from clients relating to the renewal of their insurance.
• Outbound calls to clients whose insurance is coming due for renewal.
• Renegotiate when required, offering alternative quotes from original policy if required.
• Process payments and set up finance agreements
• Handle and mid-term calls and live chats from customers. Process changes & issue new documentation.
• Demonstrating excellent customer service skills and telephone manner.
• Triage inbound telephone calls in peak times and during periods of annual leave.
• Acting under own initiative to solve problems and develop the business.
• Other general administration duties and tasks as required by the company.

Essential Criteria

• 5 GCSE's at Grade C or above (including Maths & English);
• Cert CII qualified preferred but not essential.
• You will need to have at least 6 months prior experience working in an administrative or sales role.
• Excellent client facing/communication skills.
• Ability to work as part of a team.
• Excellent IT skills including the use of Microsoft Excel and Word.

Package

• Salary is depending on skills and experience
• 23 days holiday + stats + birthday
• Private Medical Insurance
• Pension contribution
• Hybrid working

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Louise at Honeycomb on louise.q@honeycomb.jobs

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.