Customer Service Manager (Temporary, Public Sector)

Honeycomb Jobs is delighted to be working with a Public Sector client, to recruit for a temporary Customer Services Manager with a finance and retail remit in the Armagh catchment area.

The Role - The postholder will be responsible for managing the financial and retail processes and protocols for a local historical Centre, the venue, events and activities. To lead on Customer Care standards across the venue and its range of services, ensuring high quality customer service in an accessible and welcoming environment.

Duties will include but will not be limited to:

• Management and security of finances for the Centre, its activities, events and services including the shop and cafe. This to include daily reconciliation, lodgements, collection of takings, provision and management of floats, credit transactions, reconciliation of Procurement Card transactions, preparation of monthly and annual reports and statistical information for the Finance Department and the Manager.
• Management and monitoring of an Epos system, creating sales and other reports on retail performance, visitor profiles/trends and using the information gathered to assist with centre programming activity, planning and marketing.
• Manage and administrate the financial processes and protocols for the online ticketing system for the Centre, Signature Events and other events and activities as required. Advise and train staff on the organisation's finance systems, create and present reports as required.
• Prepare, manage and monitor financial procedures for the Centre.
• Train and supervise staff as required on these financial procedures.
• Manage the invoicing system for conferencing, catering or any other services.
• Order/purchase shop stock, maintain and manage a stock record system.
• Set and review pricing for shop in liaison with Tourism Operations Manager and in accordance with relevant the organisation's policies and procedures.
• Prepare eye catching venue and shop displays and develop and manage promotions of shop merchandise in liaison with the Marketing Officer as and when required.
• Explore and implement online retail sales options as appropriate.
• Supervise the catering staff team to include oversight of staff rotas, holiday cover, event staffing, casual requirements, leave management and salary sheets.
• Lead on a programme of Customer Care Excellence for the venue including training and implementation on a day-to-day basis.
• As Duty Officer take responsibility for day-to-day management of a facility including:
  • Manage the Centre in relation to the activity of that day;
  • Oversee reception/tour staff in terms of procedures, appearance, customer care;
  • Implement the Financial duties for the role Duty Officer to include security of all cash and monies received, end of day takes, floats;
  • Undertake accident recording and preparing incident reports as required;
  • Conduct weekly maintenance checks as per template provided and assist the Tourism Operations Manager in actioning;
  • Call out emergency repair services as necessary;
  • Dealing with comments - compliments and complaints;
  • Manage car park problems as required;
  • Supervision of cleaning;
  • Ensuring health & safety of visitors and staff and alerting the Tourism Operations Manager to any breaches/repairs necessary;
  • Liaise with Restaurant Franchisees/Catering Staff concerning on the day issues
  • Attend meetings and undertake training for this role;
  • Contact the Tourism Operations Manager in an emergency situation for advice
  • Any other duties as required.
• Ensure the observance of security and health and safety procedures at all times.
• Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post.

The Person

As the successful candidate you will have the following background and experience:

Essential:

• 3rd level qualification (i.e., HNC/HND, Level 4, Degree) in line with the Qualifications and Credit Framework (QCF) in a relevant discipline/subject such as Business, Tourism, Humanities subject (Please note relevancy should be clearly demonstrated).
• 2 years' experience in:
  • Working in a busy retail environment delivering high quality customer care
  • Ordering stock, stock control and merchandising
  • Managing financial processes
  • Management of Epos system
• Knowledge of tourism related retail practices.
• Ability to work well as part of a team.
• Ability to work on own initiative.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy.
• Knowledge of health and safety processes as relevant to a retail/ tourism setting.
• Ability to train and supervise staff in implementation of procedures.
• Hold a full current driving license (valid in the UK) and have access to a form of transport or *have access to a form of transport which will permit the applicant to carry out the duties of the post in full.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact David McClure, Principal Recruitment Consultant at Honeycomb on 02896 207050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs www.honeycomb.jobs

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **